Privacy Notice on the Protection and Processing of Personal Data

Prepared in accordance with Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") and the Communiqué on the Procedures and Principles for Compliance with the Obligation to Inform. This English text is provided for convenience; in case of discrepancy the Turkish version (KVKK Aydınlatma Metni) prevails. Last updated: 31 October 2026.

1. Data controller

Your personal data are processed by Entek Elektronik (the "Company") in its capacity as data controller. Address: 1354. (formerly 21.) Cadde No: 32, 06378 İvedik OSB, Yenimahalle / Ankara, Türkiye. Phone: +90 (312) 437 40 77. E-mail: [email protected].

2. Personal data processed

The following categories of data may be processed through the quotation, service/fault report, technical question and contact forms on our website:

Identity data: first name, surname.
Contact data: corporate e-mail address, phone number (optional), institution/company name and title.
Customer transaction data: product/model of interest, request type, request description, quotation and service history, reference numbers.
Instrument data: brand, model, serial number, fault description, files and screenshots you upload.
Transaction security data: server records such as form submission time, IP address and browser information (kept technically by the form infrastructure provider).

Only the fields necessary to fulfil the request are mandatory in the forms (data minimisation). Special categories of personal data (health, religion, political opinion etc.) are not requested; please do not enter such data in the forms.

3. Purposes of processing

Receiving, evaluating and answering quotation requests; providing technical consulting.
Carrying out service, fault, calibration and warranty processes; RMA procedures coordinated with the manufacturer.
Conducting pre-contractual negotiations and establishing and performing the contract; orders, delivery and invoicing.
After-sales support, user training and information about product updates.
Following up requests and complaints, managing customer relations.
Fulfilling legal obligations; providing information to competent authorities.
Ensuring information security and preventing misuse.
Where you have given explicit consent, sending commercial electronic messages about products, campaigns and events.

4. Legal grounds

Your personal data are processed under Article 5/2 of the KVKK on the following legal grounds: (c) processing being necessary for the establishment or performance of a contract to which the data subject is party; (ç) processing being mandatory for the data controller to fulfil its legal obligations; (e) processing being mandatory for the establishment, exercise or protection of a right; and (f) processing being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject. Sending commercial electronic messages is based solely on your explicit consent under Law No. 6563 and Article 5/1 of the KVKK; this consent is obtained through a separate checkbox on the form and may be withdrawn at any time.

5. Method of collection

Your data are collected in electronic and physical form, by automatic or non-automatic means, through the forms on our website, e-mail, telephone and face-to-face meetings. Web forms are transmitted to the Company through a third-party form infrastructure provider (see section 6).

6. Transfer of personal data

Limited to the purposes stated above and in accordance with Articles 8 and 9 of the KVKK, your personal data may be shared (i) where the nature of your request requires it (manufacturer warranty, RMA, technical support), with the manufacturer of the relevant product, Bio-Logic SAS (France), and its authorised service centres; (ii) with suppliers from which we obtain shipping, logistics, accounting, information technology and form/e-mail infrastructure services (including a form infrastructure provider whose servers may be located abroad); (iii) within the framework of our legal obligations, with competent public institutions and judicial authorities. Transfers abroad are made within the framework of Article 9 of the KVKK and the decisions of the Personal Data Protection Board, with the necessary safeguards. Your data are not sold or rented to third parties for marketing purposes.

7. Retention period

Your personal data are retained for as long as the purpose of processing requires and for the limitation/retention periods stipulated in the relevant legislation (Turkish Code of Obligations, Turkish Commercial Code, Tax Procedure Law etc.); at the end of the period they are deleted, destroyed or anonymised under Article 7 of the KVKK. Quotation requests that do not result in a sale are retained for at most 2 years from the last contact; sales and service records for the statutory retention periods.

8. Data security

Under Article 12 of the KVKK the Company takes appropriate technical and administrative measures to prevent unlawful processing of and access to personal data and to ensure their preservation: access authorisation, encrypted transmission (HTTPS), backups, staff confidentiality obligations. Serial numbers and uploaded files are not published or indexed publicly.

9. Cookies and local storage

This site does not use tracking or advertising cookies and does not share data with third-party analytics tools. Your comparison list, quote list and cookie-notice preference are kept only in your browser's local storage, are not sent to the server and can be deleted at any time from your browser settings. When third-party content such as the map embed (Google Maps) and web fonts (Google Fonts) is loaded, the respective provider may process your IP address; the privacy policies of those providers apply.

10. Your rights as data subject

Under Article 11 of the KVKK you have the right to learn whether your personal data are processed; to request information if they have been processed; to learn the purpose of processing and whether they are used in accordance with it; to know the third parties to whom they are transferred domestically or abroad; to request correction if they are incomplete or inaccurate; to request deletion or destruction under the conditions of Article 7; to request that correction/deletion/destruction be notified to the third parties to whom the data were transferred; to object to a result arising against you from analysis of the processed data exclusively by automated systems; and to claim compensation for damage suffered due to unlawful processing.

11. How to apply

In accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, you may submit your requests regarding your rights, together with documents verifying your identity, in writing to 1354. (formerly 21.) Cadde No: 32, 06378 İvedik OSB, Yenimahalle / Ankara, Türkiye, by registered electronic mail (KEP), secure electronic signature or mobile signature, or from the e-mail address you previously notified to the Company and which is registered in our system, to [email protected]. Applications are concluded free of charge within 30 days at the latest; if the procedure requires an additional cost, the tariff set by the Board may be applied. If your application is rejected, the answer is found insufficient or no answer is given in time, you retain the right to lodge a complaint with the Personal Data Protection Board.

12. Changes

The Company may update this notice in line with changes in legislation and business processes; the current text is always published on this page.

Form consent texts: (1) Mandatory: "I have been informed that my personal data will be processed under this Privacy Notice." (2) Optional explicit consent: "I agree to receive Entek Elektronik product, campaign and event announcements by e-mail/phone, and I know that I can withdraw this consent at any time."