After-sales

Technical Support Center

Service requests, fault reports, technical questions, document and software access. Serial numbers and files are seen only by our service team; they are not publicly indexed.

Service / fault report

Create a request with brand, model, serial number and a description of the problem.

Technical question

Software, measurement technique and installation questions.

Documents and software

Brochures on the product pages; my.biologic.net for EC-Lab® / BT-Lab®.

Accessories and spare parts

Cells, electrodes, cables and holders for your instrument.

Support process

Request: Fill in the form; receive a reference number.
Initial assessment: Our service team comes back with remote diagnosis and a proposed solution.
On-site service / RMA: If necessary, on-site intervention or an RMA process coordinated with Bio-Logic is started.
Closure: A solution report and, where applicable, a calibration/verification certificate is delivered.

Warranty coverage and periods are subject to the terms stated in your purchase documents. Software updates for Bio-Logic instruments are provided through the manufacturer's official portal.

Request type

Brand

Model

Serial number (where applicable)

On the label on the rear panel of the instrument.

Full name

Full name is required.

Institution / Company

Institution name is required.

Corporate e-mail

Enter a valid e-mail address.

Phone (optional)

Description of the problem / question

Please describe the problem.

File / screenshot (optional)

When sending by e-mail you will be asked to attach the file to your message.

I have been informed that my personal data and instrument details will be processed under the Privacy Notice for the purpose of carrying out the service process.

Confirmation is required.

Your service request has been received.

Your reference number: